Customer Relationship Management

No one wants to deal with a company that feels disorganized.

As you scale, make sure your team stays coordinated so your customers won’t have to bear the growing pains. Organize, automate and synchronize sales, marketing, customer service, and technical support so every interaction encourages your next referral.

It is important to be aware of the interactions, practices and strategies that your customers are being exposed to. The Eddy Team will help create a Customer Relationship Management (CRM) system specific to your individual business needs.

We will show you how to manage, record, evaluate and follow up on company interactions with current and future clients/customers to help ensure a seamless and satisfying experience in all aspects.

Let our experts help you maintain a high level of organization, while you focus on growing your business – we are here to help!

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Learn More About Customer Relationship Management

  • CRM and ERP: What’s The Difference? – (CRM Switch Article) “Together, these systems can help a business pursue growth through efficiency and expansion simultaneously. Used separately, ERP and CRM can still be very helpful, but could potentially limit the business to a narrower avenue of growth.”
  • Five Levels of CRM Requirements – (CRM Switch Article) “The bottom line is that customer-driven integration is reshaping CRM and will accelerate as cloud platforms, combined with APIs, reorder the customer relationship landscape.”
  • Are we witnessing the dawn of the golden age of CRM? – (TechRadar Article) “The last ten years in CRM has sped up significantly thanks to technology. The narrowing gap between IT and the rest of the business means CRM is easier to use, and can easily be adjusted to fit the needs of those using it.”
  • Unlock the Mysteries of Your Customer Relationships (Harvard Business Review Article) “People now expect companies to understand what type of relationships they want and to respond appropriately—they want firms to hold up their end of the bargain. Unfortunately, many brands don’t meet those expectations.”

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